Water Bill Payments
Safaricom Paybill Number : 716038
How To Pay Your Water Bill Via MPESA
• Go to lipa na MPESA then paybill
• Enter paybill no. 716038
• Enter your 12-digit water connection number as account number
• Enter amount to pay
• Enter your MPESA pin and send
• You shall get a confirmation SMS of your payment
To Query Your Water Bill Balance By Phone
You can simply dial *483*032#
- Select option 1 and follow the prompts
- Choose your account number and click send.
How to Lodge a Complain using the USSD code
- Go to your phone
- Dial : *483*032#
- Select Option 2
- Follow the prompts
How to Pay Your Bill Using the USSD Code
- Go to your phone
- Dial: *483*032#
- Select Option 6
- Follow the prompts
New Connection Payment Procedure
You will need to visit our offices or call us through the contacts in the contact us page.
You will be given an invoice which has a unique invoice number.
Then you follow these simple steps:
• Go to Safaricom Menu in your cell phone
• Go to M-Pesa
• Select Paybill
• Enter Paybill number : 716038
• Enter the Invoice number provided e.g “INV0045145” in CAPITAL LETTERS.
• Enter amount
• Enter your M-Pesa Pin
• Press Ok.
Water Tanker Payments
Visit our offices where you will be given an invoice which has an invoice number.
Then you follow the following instructions:
• Go to Safaricom Menu in your cell phone
• Go to M-Pesa
• Select Paybill
• Enter Paybill number 716038
• Enter the Invoice number provided e.g “INV0045145” in CAPITAL LETTERS.
• Enter amount
• Enter your M-Pesa Pin
• Press Ok
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