Payments

Water Bill Payments

Safaricom Paybill Number:       716038
Family Bank Paybill number:    222186
How To Pay Your Water Bill Via MPESA
• Go to lipa na MPESA then paybill
• Enter paybill no. 716038
• Enter your 12-digit water connection number as account number
• Enter amount to pay
• Enter your MPESA pin and send
• You shall get a confirmation SMS of your payment

To Query Your Water Bill Balance By Phone
• Go to SMS
• Type the word balance
• Send to 20106
Note: only use your water account-linked phone number
Please ensure you have registered your phone number with us to receive your water bill on time

New Connection Payment Procedure
You will need to visit our offices or call us through the contacts in the contact us page. 
You will be given an invoice which has a unique invoice number.
Then you follow these simple steps:
• Go to Safaricom Menu in your cell phone
• Go to M-Pesa
• Select Paybill
• Enter Paybill number 716038
• Enter the Invoice number provided e.g “INV0045145” in CAPITAL LETTERS.
• Enter amount
• Enter your M-Pesa Pin
• Press Ok

Water Tanker Payments
Visit our offices where you will be given an invoice which has an invoice number.
Then you follow the following instructions:
• Go to Safaricom Menu in your cell phone
• Go to M-Pesa
• Select Paybill
• Enter Paybill number  716038
• Enter the Invoice number provided e.g “INV0045145” in CAPITAL LETTERS.
• Enter amount
• Enter your M-Pesa Pin
• Press Ok

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