Frequently Asked Questions (FAGs)
How do I pay my water bills?
You can use paybill method or visit Postabank and make payment just. You will need to facilitate your 12-digit connection number when making any payment.
Our Paybill number is 716038, and your account number is your 12-digit connection number.
How do I apply for a new water connection?
You will need to visit our area offices near you and fill a form requesting for water connection. Our staff will visit site and asses availability of water service at your premises. The form will then have to go through a value addition process. You will be connected with service if your form passes through all the process and if not, you will be communicated.
How do I pay for reconnection fee?
You need to have an invoice generated from our offices. You then use paybill method to make payment just like water bill. Your account number is your invoice number as it is. Use CAPITAL LETTERS.
Can I stop supply of water for sometimes while I am not using the services?
Yes, you can apply to stop water services while you are away for sometimes. You will visit our offices and get a form where you will fill in your details and make payments for temporary disconnection. You will however need to fill the form again for reconnection when you require water services back.
How do I report a complaint or complement?
You can call our customer care numbers provided in the website and put forth your complain.
Write a message and sent to 20106, stating your connection number, name and nature of complain or complement.
You will be able to track the status of your complain by using the SMS code sent to your phone.
Can I have more than one connection in one plot?
No, you cannot have more than one connection in one plot. Our policy is one plot one connection.