New Connection

How to Apply for New Water Connection


  1. Duly filled application/contract form,
  2. Photocopy of National Identification Card,
  3. Photocopy of KRA PIN,
  4. Photocopy of any/either of this: Title Deed, Sale Agreement, A letter from the area chief, Allotment letter.

New Connection Application Steps:

  • Visit NARUWASCO Area Office within your locality,
  • Fill Application/Contract Form,
  • NARUWASCO staff shall visit your premises for survey of the pipeline for water connection and capture GPS coordinates,
  • Area Office shall forward duly filled and fully supported Application/Contract form to Head Office for approval,
  • Upon approval, NARUWASCO Customer Service staff shall call/SMS you for payment advice,
  • Upon payment, NARUWASCO shall install the water connection complete with the meter,
  • Thereafter, monthly billing shall be done and bills dispatched via text message.
  • View and download: New Customer Contract Form PDF

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