About Us

NARUWASCO  Background
NARUWASCO was incorporated under Companies Act, Cap 486 of the Laws of Kenya (Certificate of Incorporation Number C.128339 dated 14th September 2006). The company was primarily established to provide clean water and sanitation services within its area of jurisdiction. The Memorandum and Articles of Association of the company has been aligned to the Constitution 2010, which provides that water Services is a devolved function. Accordingly, the company is now fully owned by the County Government of Nakuru.
The company has 9 Board of Directors (7 competitively recruited to represent stakeholders, and 2 representing the county government of Nakuru). The service area of the company is the whole of Nakuru County except Nakuru and Naivasha Urban Centers.
The day to day management of the activities of the company is in the hands of the staff headed by the Managing Director through an elaborate structure that enables each staff member to be responsibly accountable to an area of jurisdiction. Our area of jurisdiction with a population of 1.1million (2009 Census) has been divided into have distinct administrative regions/areas headed by Area Managers, namely: Eastern, Northern, Central, Western and Southern. We currently serve a population of 350,000 with water.

Our Mandate:

The specific mandates of NARUWASCO have been derived from section 78 and 83 of the Water Act 2016 and the objects in its Memorandum and Articles of Association.

A water services provider shall be responsible for-

  •  the provision of water services within the area  specified in the licence; and
  •  the development of county assets for water service provision.
  •  to hold the County or National public water services assets on behalf of the public

Vision & Mission

Our Vision

To be the leading water and sanitation services provider in the country.

Our Mission

To provide adequate quality water and sanitation services in a commercially, environmentally sustainable manner to the delight of our esteemed customers.

Core Values:

Our cherished core values are:

  • Integrity
  • Good Corporate Governance
  • Customer Satisfaction
  • Professionalism
  • Continuous Improvement
  • Innovation and Creativity
  • Team work
  • Commitment to Environmental conservation
  • BOD and CMT during signing of 2018/2019 workplans
  • Training of users of New Billing System at Gilgil
  • Area of Jurisdiction
  • During Launching of Strategic Plan at Gilgil

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