NAKURU RURAL WATER AND SANITATION CO. LTD
Quality Water, Quality Life
 

FAQs

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How do I pay my water bills?

Water Bill Payments

  1. Safaricom Paybill Number:       716038
  2. Family Bank Paybill number:    222186

Payment Procedure:

  1. Go to Safaricom Menu in your cell phone
  2. Go to M-Pesa
  3. Select Paybill
  4. Enter Paybill number 222186 or 716038
  5. Enter the 12 digits water connection number as account number
  6. Enter amount
  7. Enter your M-Pesa Pin
  8. Enter M-Pesa PIN
  9. Press Ok

You can also visit Post Bank, Posta and Family Bank and make your payments

Water Tanker Services

You will need to visit our offices or call us through the contacts in the contact us page. 

You will be given an invoice which has a number.

Then you follow the following instructions.

  1. Go to Safaricom Menu in your cell phone
  2. Go to M-Pesa
  3. Select Paybill
  4. Enter Paybill number 222186 or 716038
  5. Enter the Invoice number provided
  6. Enter amount
  7. Enter your M-Pesa Pin
  8. Enter M-Pesa PIN
  9. Press Ok

New Connections

Visit our offices where you will be given an invoice which has an invoice number.

Then you follow the following instructions.

  1. Go to Safaricom Menu in your cell phone
  2. Go to M-Pesa
  3. Select Paybill
  4. Enter Paybill number 222186 or 716038
  5. Enter the Invoice number provided
  6. Enter amount
  7. Enter your M-Pesa Pin
  8. Enter M-Pesa PIN
  9. Press Ok

How do I apply for a new water connection?

You will need to visit our area offices near you and fill a form requesting for water connection. Our staff will visit site and asses availability of water service at your premises. The form will then have to go through a value addition process. You will be connected with service if your form passes through all the process and if not, you will be communicated.

How do I pay for re-connection fee?

You can use paybill method or visit bank, Posta or Post-bank and make payment just like water bill. You will need to facilitate your 12 digit connection number when making any payment.

Can I stop supply of water for sometimes while I am not using the services?

Yes, you can apply to stop water services while you are away for sometimes. You will visit our offices and get a form where you will fill in your details and make payments for temporary disconnection. You will however need to fill the form again for re-connection when you require water services back.

How do I report a complaint or complement?

You can call our customer care numbers provided in the website and put forth your complain.

Write a message and sent to 20106, stating your connection number, name and nature of complain.

Access our website and launch a complain via complain module found in Online Service. You will be able to track the status of your complain by using the ticket number sent to your phone .

Can I have more than one connection in one plot?

No, you cannot have more than one connection in one plot. Our policy is one plot one connection.

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